York, North Yorkshire
An opportunity to work for a privately owned, successful and established travel agency in York whose reputation has been built on providing a highly personal and knowledgeable service to their customers.
The friendly and knowledgeable staff within the company are widely travelled which means that they can provide first hand advice when searching for the perfect holidays for their customers; they are able to cover the whole spectrum of worldwide holiday destinations whilst specialising in the longer haul, more detailed and tailor-made holidays.
You will be working within a small (but perfectly formed) team, talking to customers face to face and over the telephone, offering a personal, friendly and consultative approach to booking their holidays. You will be working daily with a bespoke reservations system, completing various diarised and deadline orientated tasks throughout the day including booking tickets, liaising with tour operators etc. as well as arranging itineries, checking payments have been made and that everything is running smoothly for each individual holiday. You will be advising on progress to existing customers and searching for perfect holidays for new ones.
This is a very busy and deadline orientated role and requires a mature individual who either has previous experience as a travel agent OR who has worked in a position where you have had to arrange fairly complex UK or Overseas travel.
What is essential is that you are IT literate to pick up new systems quickly and that you are very customer focussed. You must enjoy spending time with people and getting to know their holiday ‘heart’s desire’ so that not only do they have an amazing holiday experience, but they come back to you the next time around. If you are well travelled that will also assist your application.
In return the company can offer 5/6 weeks holiday every year plus bank holidays, full time but flexible working days, discounted holidays (of course!) and the opportunity to be a part of a hardworking, kind and caring, family run business.
Get in touch!
Give us a shout - call 01904 769142